How can you place an Order?
We ship all over India, as well as 1800+ Pin Codes. To place order, www.nueraonline.com. You can also Visit our website or mobile application.
How long will it take for my orders to arrive?
Orders Placed before 8:30 AM are usually shipped out from our warehouse on the same day on all working days (Mon-Sat).
Those places later or on a Sunday or on public holidays are processed and shipped out on the next working day.
Once shipped out from our warehouse in New Delhi, Deliveries usually happen within 5-7 working days depending on your location.
If Your Shipping address is a remote area that is not easily accessible by regular courier companies, the delivery of your order may take little longer.
In case of unforeseen circumstance such as strikes, Act of God or inter-galactic rioting, the delivery time may increase by a few days
Are there any shipping charges applicable on my order?
How does the delivery process work?
Once our system processes your order, each product is thoroughly inspected to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partners. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How do I Track my order?
You will be received an E-mail or Text SMS with your courier tracking link once your orders are shipped out from our warehouse. You can also find the tracking information from your Orders History page. Or ask us at Help Desk
Do Check your e-mail Spam folder in case you can’t find the e-mail from us.
My order will be shipped in multiple shipments. What does this mean?
Don’t worry! This is a completely normal situation. We make products made to order. If there are multiple products, we ship a product as and when it gets processed, not waiting for the whole consignment to be processed. Rest assured, you will only have to pay the shipping/Cod charge if applicable, on the first package you receive. International orders, in most instances, will be shipped in their entirety as one shipment.
What is the estimated delivery time?
Estimated dispatch time of each product is written under the Shipping and Returns tab on the respective product page. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is handling your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What if a product is currently out of stock (OOS)?
Currently, the item is not available for Sale. Use the ‘Notify Me’ Feature to know once it is available for purchase.
Drop us an email at email@example.com If you have any questions.
Does A Ship Outside India?
As of now, Nueraonline doesn’t deliver items internationally.
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